Customer Service Consultant - Remote (Bali-Based)

Are you passionate about delivering exceptional customer service and building lasting relationships? Digital Room (Philippines), Inc. is seeking a dynamic Customer Service Consultant to join our team and work remotely from beautiful Bali. In this role, you will be the voice of our company, ensuring our guests have an unforgettable experience. With a focus on hospitality and a commitment to excellence, we offer a unique opportunity to grow your career while enjoying the vibrant culture and stunning landscapes of Bali.

As a Customer Service Consultant at Digital Room, you will be responsible for managing guest inquiries, providing personalized solutions, and ensuring high levels of satisfaction. You will use tools like Zendesk, Slack, and Google Workspace to streamline your workflow and deliver exceptional service. This role is perfect for someone who thrives in a fast-paced environment and is dedicated to creating memorable experiences for our guests.

Join us and be part of a team that values innovation, collaboration, and a passion for hospitality. We offer competitive salaries, flexible working hours, and the chance to work from some of the most beautiful locations in the world. If you are ready to take your career to the next level, we would love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and resolve guest inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Provide personalized solutions and recommendations to enhance the guest experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and operational excellence.
• Use customer relationship management (CRM) tools like Zendesk and Slack to streamline workflows and improve service efficiency.
• Stay updated with industry trends and best practices in customer service and hospitality.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the creation of a positive and supportive work environment for the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service, hospitality, or a related industry.
• Proven track record of delivering exceptional customer service and building lasting relationships.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations professionally.
• Strong problem-solving and analytical skills, with the ability to work under pressure.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Zendesk and Google Workspace.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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