Sales Retention Specialist - Kudus (Contract)

Astra Credit Companies · 📍 Kudus, Jawa Tengah · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 4000000 - 7000000
Astra Credit Companies is seeking a dedicated Sales Retention Specialist to join our team in Kudus, Jawa Tengah. In this contract position, you will be responsible for maintaining and growing our customer base by implementing retention strategies and ensuring customer satisfaction. This is a great opportunity to work in a dynamic and fast-paced environment with a leading financial services company.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer retention strategies to increase customer loyalty and reduce churn.,Monitor customer behavior and identify potential issues or concerns that may lead to attrition.,Build and maintain strong relationships with existing customers through regular follow-ups and personalized communication.,Analyze customer data to identify trends and opportunities for improvement in retention efforts.,Collaborate with the sales team to ensure a seamless transition between sales and retention efforts.,Provide excellent customer service and address customer inquiries and complaints promptly.,Stay updated with industry trends and best practices in customer retention to continuously improve strategies.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,Minimum of 2 years of experience in sales or customer retention roles.,Strong understanding of customer lifecycle management and retention strategies.,Excellent communication and interpersonal skills.,Proficiency in using data analytics tools and software.,Ability to work well under pressure and meet tight deadlines.,Familiarity with the financial services industry is a plus.

🛠️ Keahlian

Customer relationship management (CRM) softwareData analysis and interpretationSales and retention strategy developmentEffective communication and negotiation skillsProblem-solving and critical thinkingTime management and organizational skills
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